At Sopris Smiles, we reserve time and prepare specifically for each patient before they arrive. These policies help us protect that time for you and for everyone we care for.
Please complete your new patient paperwork at least 72 hours before your appointment. This gives your doctor time to review your health history and gives our team time to complete a complimentary verification of your insurance benefits. If we have not received your paperwork and insurance information at least 48 hours before your scheduled time, we will need to cancel and reschedule your appointment. Without it, we can’t verify your benefits, and you risk an unexpected out-of-pocket cost.
We require 48 business hours’ notice for any cancellation or change to your reserved time. A fee of $75 per hour of reserved time may be applied for appointments missed or changed without adequate notice.
If you arrive more than 10 minutes late, we may need to reschedule so that we can provide safe, thorough care. Patients who repeatedly miss appointments or cancel without notice may be asked to find another dental home.
A deposit of $100 per hour is taken for most treatment appointments and is applied toward your patient portion or any late-cancellation fee.
Your estimated patient portion is due at the time of service. Third-party financing may be available; just ask us. If a balance remains after a statement is issued, it is due in full by the statement date. Balances unpaid after 30 days may be subject to interest. A returned-check fee applies to any payment returned by your bank.
Dental insurance is a contract between you, your employer (if applicable), and your insurance company. We submit claims as a courtesy, and you are ultimately responsible for all charges, whether or not insurance pays.
Estimates and predeterminations are based on the information available to us and are not a guarantee of payment. They do not account for benefits used at other offices, annual maximums, frequency limits, or waiting periods. If insurance pays less than expected, you are responsible for the balance; if it pays more, we will credit or refund the difference.
Current, diagnostic-quality x-rays are essential for a thorough exam. If you’ve had x-rays recently, we’re happy to request them from your previous office. If we do not receive them before your visit, or they are outdated or not clear enough to diagnose from, we will take new x-rays as needed for your care, regardless of insurance frequency or coverage.
Dentistry occasionally involves findings that can’t be seen until treatment begins, which may change recommendations, appointment timing, or fees. If that happens, we will talk with you openly before moving forward whenever possible. We will always make every reasonable effort to accommodate your schedule.
Call us at (303) 761-2999 or email office@soprissmiles.com. We’re happy to help.
